Joy of Leadership

Can You Tell the Truth?

Six weeks ago an order arrived for
5 books and CD’s.
I forgot to fill the order.
Then yesterday, the customer sent
an email asking about her order.

I wanted to make up an excuse.
Instead, I just told her the truth.
I sent the books and added an extra CD
for my negligence.

Her response:
“I have found that all businesses (and people)
make mistakes – but the thing that separates
the extraordinary from the ordinary is how the
really good businesses deal with the problem
and give that little ‘extra’. You just gave
the ‘extra’. Thanks so much."
Kelly Koselek, Bosley Real Estate, Toronto

Just as a flame depends on fuel, when words
are based on Truth, they have power.
That power can turn a bad situation to
your favor. – Shar McBee

Visit the Website: http://www.joyofleadership.com/

You can watch Shar McBee speak. Click here: www.JoyofLeadership.com/video

Contact her: Shar@JoyofLeadership.com

To Lead is to Serve

A king and his son loved each other
very much but they could not get along.
So the son left home and went far away.

After awhile word came back that the
son was not doing well. The king sent
a message to the prince and said,
"Come home."

But the prince was too proud. He sent
a message back, "I cannot." Then the king
sent another message saying, "Just turn
around and come as far as you can. I will
meet you wherever you are."

This story is in my book, To Lead is to
Serve, which I wrote in 1992. I hope it
is relevant for you today. – Shar McBee

P.S. Do you know that To Lead is to Serve
is available as an audio book?Click here.

Visit the Website: http://www.joyofleadership.com/

You can watch Shar McBee speak. Click here: www.JoyofLeadership.com/video

Contact her: Shar@JoyofLeadership.com

Facing a Trying Situation?

Thinking of giving up. Fear. Despair.
Restless discontent. Ambition.
I’ve been through all of these emotions recently
as I’ve tried to close a big contract.

You can’t force your grass to grow.
You have to let it grow.

In the same way, as I face a trying situation,
unless I keep my heart steady,
I’ll create more obstacles.

Instead of pushing, use a trying situation to
practice achieving a quiet heart. – Shar McBee

P.S. Do you know that To Lead is to Serve
is available as an audio book?
Click here.

Visit the Website: http://www.joyofleadership.com/

You can watch Shar McBee speak. Click here: www.JoyofLeadership.com/video

Contact her: Shar@JoyofLeadership.com