Joy of Leadership: Can You Tell the Truth?

About Me

Name: Shar McBee

Shar McBee is a motivational speaker, a consultant, and the author of two bestselling books. Shar had never received management training when she was suddenly put in charge of supervising 500 people. It was hard. People wouldn't cooperate. They wouldn't do what they were supposed to do. Even worse, they criticized Shar for what she did. Finally, a wise mentor taught Shar a leadership secret. She tried it and it worked amazingly. In business, it made it easy to attract customers. On volunteer projects, it made it very easy to attract volunteers and donations. (In some cases, the increase was as much as 500 %.) Today Shar McBee speaks at about 35 leadership conferences each year. Sharing her secret with new managers and volunteer leaders, Shar has helped over 150,000 people become better leaders. When they learn the Joy of Leadership method, instead of feeling frenzied, being the leader becomes fun.

Friday, September 19, 2008

Can You Tell the Truth?

Six weeks ago an order arrived for
5 books and CD’s.
I forgot to fill the order.
Then yesterday, the customer sent
an email asking about her order.

I wanted to make up an excuse.
Instead, I just told her the truth.
I sent the books and added an extra CD
for my negligence.

Her response:
“I have found that all businesses (and people)
make mistakes – but the thing that separates
the extraordinary from the ordinary is how the
really good businesses deal with the problem
and give that little ‘extra’. You just gave
the ‘extra’. Thanks so much."
Kelly Koselek, Bosley Real Estate, Toronto

Just as a flame depends on fuel, when words
are based on Truth, they have power.
That power can turn a bad situation to
your favor. – Shar McBee

Visit the Website: http://www.joyofleadership.com/

You can watch Shar McBee speak. Click here: www.JoyofLeadership.com/video

Contact her: Shar@JoyofLeadership.com

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